Thank you for shopping at SignifyLA — professional parking, valet, and property signs, made in Los Angeles and shipped nationwide.

We want you to be completely satisfied with your purchase. If for any reason you’re not, please review our policy below.

Damaged or Defective Products

• Freight-shipped items (such as valet podiums, key boxes, stands, and larger equipment): Please inspect your shipment immediately upon delivery. If you notice any structural or cosmetic damage, do not accept the delivery. Report any damage or issues within 3 calendar days of delivery so we can file a claim with the carrier and arrange a resolution.
• UPS-shipped items (smaller signs, accessories, cones, etc.): Report any damage or manufacturing defects within 7 calendar days of delivery. We will arrange an exchange or refund once the report and photos (if requested) are received.

Returns

You have 30 calendar days from the date you receive your order to request a return. To be eligible:

• The item must be unused and in the exact same condition as received.
• It must include all original packaging, tags, and accessories.
• You must provide proof of purchase (order number or receipt).

Non-Returnable Items

The following custom or personalized products are final sale and cannot be returned:

• Custom-designed signage (including podium magnets, Signicade A-frames, flat cones with custom print, back-lit inserts, printed valet signs, etc.)
• Any product approved for production after custom design confirmation
• Personalized or printed items
• Signs printed from artwork you supplied or content you entered. You are responsible for the quality and accuracy of your own files and your own text, including but not limited to image resolution, type size, color accuracy, spelling, and layout. Any issue originating in your artwork or your entered content is not a production error and is not eligible for return or free reprint.

Custom Orders — Our Production Guarantee

Custom and personalized items are final sale, with one important exception: if we get it wrong, we remake it free. Our guarantee covers production errors — wrong text, wrong color, or wrong size versus your approved proof, and damage during transit. Artwork you supplied and content you entered are not covered. Orders printed exactly as approved on the proof are not eligible for free remakes, but we will always offer a fair discount on corrections.

Refunds

Once we receive and inspect your returned item, we will notify you by email regarding the status of your return. If approved, we will process your refund to the original payment method (credit card, etc.). Please allow 5–10 business days for the credit to appear, depending on your card issuer’s processing time.

Shipping Costs

• You are responsible for the cost of return shipping.
• Original shipping fees are non-refundable.
• Return shipping charges will be deducted from your refund amount (unless the return is due to our error, such as wrong item shipped or damage during transit — in which case we will cover return shipping).

How to Initiate a Return or Report an Issue

Contact our customer service team as soon as possible: Email: info@signifyla.com or text us at (424) 652-8787

Please include your order number, photos of the issue (if applicable), and a brief description. We’re here to help and will respond promptly.

Thank you for choosing SignifyLA — we appreciate your business.