Thank you for shopping at SignifyLA.com — your local source for professional parking, valet signs, and equipment in Los Angeles.

We want you to be completely satisfied with your purchase. If for any reason you’re not, please review our policy below.

Damaged or Defective Products

• Freight-shipped items (such as valet podiums, key boxes, stands, and larger equipment): Please inspect your shipment immediately upon delivery. If you notice any structural or cosmetic damage, do not accept the delivery. Report any damage or issues within 48–72 hours of receipt so we can file a claim with the carrier and arrange a resolution.
• UPS-shipped items (smaller signs, accessories, cones, etc.): Report any damage or manufacturing defects within 7 calendar days of delivery. We will arrange an exchange or refund once the report and photos (if requested) are received.

Returns

You have 7 calendar days from the date you receive your order to request a return. To be eligible:

• The item must be unused and in the exact same condition as received.
• It must include all original packaging, tags, and accessories.
• You must provide proof of purchase (order number or receipt).

Non-returnable items The following custom or personalized products are final sale and cannot be returned:

• Custom-designed signage (including podium magnets, Signicade A-frames, flat cones with custom print, back-lit inserts, printed valet signs, etc.)
• Any product approved for production after custom design confirmation
• Personalized or printed items

Refunds

Once we receive and inspect your returned item, we will notify you by email regarding the status of your return. If approved, we will process your refund to the original payment method (credit card, etc.). Please allow 5–10 business days for the credit to appear, depending on your card issuer’s processing time.

Shipping Costs

• You are responsible for the cost of return shipping.
• Original shipping fees are non-refundable.
• Return shipping charges will be deducted from your refund amount (unless the return is due to our error, such as wrong item shipped or damage during transit — in which case we will cover return shipping).

How to Initiate a Return or Report an Issue

Contact our customer service team as soon as possible: Email: info@signifyla.com

Please include your order number, photos of the issue (if applicable), and a brief description. We’re here to help and will respond promptly.

Thank you for choosing SignifyLA — we appreciate your business and look forward to serving your parking and signage needs in Los Angeles!